Payment & Refund Policy
Last updated: 9 September 2026
Project-specific terms
Payment schedules, milestones, included revisions, cancellation rules and refund eligibility should be stated in the written quotation, invoice or project agreement for each engagement.
Deposits and milestones
Where a project requires an advance or milestone payment, work may be scheduled or continued based on receipt of the agreed payment. Exact percentages should be stated in the applicable project document.
Third-party costs
Domain fees, hosting fees, paid APIs, licenses, premium assets, payment-gateway charges and other external costs may be non-refundable once purchased or committed to a third party.
Change requests
Work outside the approved scope may require a revised quote, timeline or additional payment before implementation.
Cancellations and refunds
Any refund depends on the agreed project terms, work already completed, committed third-party costs and the reason for cancellation. A written calculation should be provided when a refund is applicable.
Questions
For payment or project-account questions, contact info@lyrox.org.